The following terms and conditions along with any other policies
or guidelines posted on this site shall govern your use of this site. If you
visit our site or make a purchase, you are agreeing to the following terms and
conditions. Please read through them before making a purchase. Purchasing
tickets from a ticket broker can be much different than buying from Ticket
Master or directly from the box office.
We provide you with the service of locating
tickets for you that are typically not available through normal channels so most
tickets are purchased specifically for you upon your placement of an order.
Because you are buying from an independent licensed ticket broker, the price
that you pay is typically substantially higher than the price printed on the
There are no refunds, exchanges, or
cancellations on any order once it is submitted to us. This is necessary because
we have purchased tickets from the listing seller on your behalf and we are
unable return them. Please order tickets only after you are certain you want
them. If you would like to sell the tickets that you purchased from us you can
contact our consignment department. If you originally purchased those tickets
from us and we are able to sell your tickets our consignment fees for selling
your tickets will be waived and you will receive 100% of the amount that we sell
them for, up to the amount that you paid for them. Since consignment tickets are
your property you need communicate with us as to the price you want for your
tickets and if and when you want your tickets returned to you in the event that
they do not sell.
3. Prices & Seating
All Prices are guaranteed at the
time the order is CONFIRMED. Since tickets are bought and sold on an open
market, prices are subject to change at any time. When we fill the order if the
price has risen you can cancel your order and your credit card will not be
charged. We will never charge you more than you authorized. Since we represent
thousands of ticket sellers and season ticket holders who all post tickets for
sale on our website, we cannot be responsible for typographical errors within
the inventory listed for sale. When an error is found while processing your
order you will be notified of the error and provided with other seating choices
(if available) and also be given the option to cancel your order. Please check
your tickets carefully once they arrive. Any discrepancies need to be brought to
our attention within 48 hours after receiving your tickets in order to ensure
the error can be rectified.
4. Credit Card Purchases
Please note that purchases by
credit card do not grant you any variances from our terms and conditions. You
are still responsible for complying with our terms and conditions. Any attempts
to defraud us may result in legal action brought against you.
5. Order Processing
You will receive an e-mail
immediately after you place your ticket request confirming that we have received
it. This does not confirm availability or prices. It only indicates that we have
received your request for those tickets. You will receive an additional email
once your order has been filled. Just because you have not yet received an order
confirmation does not mean that we have not begun performing our service or
already purchased the tickets you requested on your behalf. If you do not
receive an order confirmation or updated status, please call our office to check
on your order. NEVER assume your order is cancelled simply because you have not
yet been contacted by us. Online orders placed over the weekend or after 5PM
your local time weekdays may not be processed until the next business day.
6. Event Dates and Times
Event dates and times printed on
the face of the tickets are always subject to change. This is especially true
for sporting events that are subject to television scheduling conflicts. It is
important that you check with the local media to assure that you arrive at the
correct time and date.
All deliveries are made via an express
delivery service (FedEx, Express Mail, Messenger, etc.) and most deliveries will
require a signature. It is your responsibility to be available to accept the
delivery. You also agree to provide us with a secure delivery location and
authorize anybody at that address to act as your agent to accept delivery of the
package for you. If for any reason your tickets are returned to us or could not
be delivered we will attempt to contact you to arrange for another delivery
attempt. If you are unavailable or you refuse delivery of your tickets we will
place the tickets back for sale on consignment and act as your agent to attempt
to recover some or all of your costs. You have the right to set the asking price
for your tickets however if no communication can be made we will price them
appropriately to attempt to recover as much of your money as possible. This may
be substantially less than you paid in some cases in an attempt to get you
something for your tickets instead of having them expire worthless. However, if
the tickets are not sold by the event date, we will return your tickets to you
shortly after the event. It is always in your best interest to remain in contact
with us regarding the pricing of your tickets. You also have the right at any
time to request your tickets to be sent back to you prior to your event date.
Simply request your tickets to be shipped in a manner that will get them back to
you in time for your event. Please take into account any potential delays such
as adverse weather conditions as we are not responsible under any circumstances
for timely delivery of your consignment tickets.
All deposits are non-refundable. Even though
you have not received the tickets yet, we have already committed to purchasing
tickets for you by the time your order is confirmed.
9. Lost or Stolen Tickets
When you receive your tickets
keep them in a safe place. Tickets cannot be replaced if they are lost, stolen
or damaged. Please note that direct sunlight or heat can damage some tickets.
10. Cancelled Events
If an event is cancelled for any
reason other than an act of God (rain out, earthquake, flood, etc.), war,
terrorism, strike or lockout we will provide a full refund for the amount that
you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST
BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE
CANCELLATION. We suggest returning tickets via certified mail or using a carrier
that can provide you with proof of delivery. In case of a rainout or strike for
a sporting event no refunds will be made. You must exchange the ticket at the
ballpark for a seat to a future game that is still available. In all other cases
mentioned above we will attempt in every case to obtain a refund from the
original seller of the tickets however, no refund or percentage of refund can be
11. Postponed Events
If an event is postponed the tickets
will be honored for the new date of the show. New tickets will not need to be
issued. Since we are not able to obtain a refund on the tickets that we
purchased for you we are in turn not able to offer customers refunds on
postponed events. If you cannot make the new date we can only offer to waive the
fees charged by our consignment department. If we are able to sell your tickets
you would receive 100% of the amount that we sell them for up to the price that
you paid. First Choice Tickets will make every attempt possible to sell consignment
tickets ahead of any other tickets listed for that event.
12. Tax and Shipping Charges
Events taking place within
the Chicago city limits may have tax added to the order. Shipping charges are
calculated based on location and method.
13. Translation Policy
In the event that any statement in
any translated version of this web site conflicts with the English version, the
statement in the English version shall prevail.
14. Limitations of Liability
We are not responsible for
providing transportation or reimbursement of travel related expenses under any
circumstances unless those items are specifically included as part of a package.
Nor are we responsible for any delay causing you to arrive late or miss your
event for any reason. Any actions by our company that do result in you missing
your event will be rectified with our liability not exceeding 100% of your total
We are not responsible for the conditions or the actions of the crowd at any
The tickets that you purchase from us are valid and if someone is sitting in
your seat when you arrive it is your responsibility to ask them to move or ask
an usher to seat you.
In the event that we are required to seek legal remedies to recover fees
and/or resolve disputes, Client agrees that we are entitled to recover all costs
associated with such action by the client, including but not limited to
reasonable attorney's and administrative fees.