First Choice Tickets Guarantee

1. Your transaction will be safe and sercure.

First Choice Tickets ( understands the value of our customers private and personal information. At First Choice Tickets we use industry leading standards to maintain that your transaction with us by web, phone or by office are 100% safe and secure. At First Choice Tickets we do not share any personal or credit card information with any parties. First Choice Tickets (stie: is HTTPS which means that the site's certificate is valid and that our identity has been verified by a trusted third party. This certificate ensures that your information is safe and secure.  Our company is not a new start up, we have been in business for almost 30  years and we are proud members of the National Association of Ticket Brokers (

2. All tickets are legitimate tickets, valid for entry.
Unless otherwise noted as part of the ticket description, all the tickets sold on First Choice Tickets are guaranteed to be authentic tickets, valid for entry to the event the ticket is for. If the venue will not accept the ticket for entry, the purchaser must have the box office stamp the invalid tickets or provide something in writing proving the tickets were not valid and must ship the unused tickets to First Choice Tickets. First Choice Tickets. First Choice Tickets will investigate the incident to determine why the tickets were not accepted, and if First Choice Tickets finds that the ticket seller was in error, the purchaser will be refunded the full cost of the tickets including shipping cost..
3. All tickets delivered will be the same, equal, or better than what was originally requested.
If the purchaser does not receive the exact tickets he or she ordered, First Choice Tickets guarantees that the replacement tickets will be of equivalent or better value than the tickets originally requested. First Choice Tickets reserves the right to upgrade tickets by 1 row closer than purchaser ordered. Many ticket sellers 'mask' the row for privacy reasons for the season holders and the actual tickets received will be 1 row closer which is considered a normal upgrade.  If purchaser complains that the tickets they received do not meet this criteria, and if the event has not yet occurred, and if First Choice Tickets determines in its sole discretion that the tickets are not adequate to fulfill its promise of equivalent or better tickets, First Choice Tickets may either provide the purchaser with equivalent or better tickets, or it may refund the purchase price of the tickets including shipping costs and service fees. In either case, purchaser must ship the tickets back to First Choice Tickets as instructed by First Choice Tickets in a prompt manner to be eligible for a refund or new tickets. If the event has already occurred, First Choice Tickets may provide the purchaser with a refund. To be eligible for a refund, the purchaser must ship the unused tickets back to First Choice Tickets as instructed. 

4. All tickets will be delivered in a timely manner.
All deliveries are usually  made to the billing address of the purchaser. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt will be made before the event occurs. If the event occurs and no delivery attempt has been made, First Choice Tickets will coordinate with the ticket seller to issue the purchaser a refund of the cost of the tickets including shipping costs and service fees. The purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. If purchaser cannot be available to receive delivery, purchaser shall contact and coordinate with Federal Express, or whatever other delivery company the ticket seller might use for the purchaser's order, to make alternate delivery or pickup arrangements.
5. If an event is permanently cancelled, a refund will be issued.
If an event is permanently cancelled, First Choice Tickets will coordinate with the ticket seller to provide the purchaser a full refund of the ticket price including any service fees. First Choice Tickets may require the purchaser to return the tickets to the ticket seller to be eligible for this refund. If an event that you purchase tickets for is postponed, tickets will be honored for the rescheduled date. No refunds are available if an event is postponed but not cancelled.

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